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How to Make Your Communication with the USCIS Contact Center More Effective

The USCIS Contact Center has  made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes.

When does it make sense to reach out to the USCIS Contact Center?

On January 21, 2022, USCIS published the following information on its website, which we have edited to provide clarifying remarks:

You may be eligible to request to transfer the underlying basis of your Form I-485, Application to Register Permanent Residence or Adjust Status, to a different employment-based immigrant category based on another Form I-140, Immigrant Petition for Alien Workers. USCIS may, in its discretion, grant a transfer request, if:

Release Date 

01/28/2022

U.S. Citizenship and Immigration Services today announced that the initial registration period for the fiscal year 2023 H-1B cap will open at noon Eastern on March 1 and run through noon Eastern on March 18, 2022. During this period, prospective petitioners and representatives will be able to complete and submit their registrations using the online H-1B registration system.

Release Date 

01/25/2022

U.S. Citizenship and Immigration Services has updated the USCIS Policy Manual to reflect new guidance on how USCIS determines whether a case warrants expedited treatment. The new guidance is effective immediately.

This update:

Release Date 

01/21/2022

U.S. Citizenship and Immigration Services today issued policy guidance clarifying how it evaluates evidence to determine eligibility for O-1A nonimmigrants of extraordinary ability, with a focus on petitions filed for individuals in science, technology, engineering, or math (STEM) fields, as well as how USCIS determines whether an O-1 beneficiary’s prospective work is within their area of extraordinary ability or achievement.

Release Date 

01/21/2022

U.S. Citizenship and Immigration Services today announced updated guidance on adjudicating requests for “National Interest Waivers” regarding job offer and labor certification requirements for certain advanced degree professionals and individuals of exceptional ability. This includes discussing the unique considerations for persons with advanced degrees in science, technology, engineering, and math (STEM) fields and entrepreneurs.

Release Date 

01/13/2022

U.S. Citizenship and Immigration Services announced clarifying guidance on how USCIS determines whether an O-1B beneficiary will be evaluated as a person of extraordinary ability in the arts or as a person of extraordinary achievement in the motion picture or television industry when a case has elements of both.

Release Date 

01/12/2022

USCIS is reminding the public that they offer immigration services that may help people affected by unforeseen circumstances such as natural disasters. Examples of unforeseen circumstances include, but are not limited to, the Marshall fire in Colorado. 

The following measures may be available on a case-by-case basis upon request: 

USCIS recently updated the following form(s):

Petition for U Nonimmigrant Status

12/06/2021 01:32 PM EST

Starting Mar. 14, USCIS will only accept the 12/06/21 edition. Until then, you can use the 04/24/19 edition. You can find the edition date at the bottom of the page on the form and instructions.

Application for T Nonimmigrant Status

12/02/2021 03:05 PM EST

USCIS recently updated the following form:

Immigrant Petition by Alien Entrepreneur

USCIS will also accept the 04/15/19 and 11/21/19 editions. You can find the edition date at the bottom of the page on the form and instructions.

For more information, please visit Forms Updates page.