Ombudsman

Also known as CIS Ombudsman, this office provides recommendations for resolving individual and employer problems with the USCIS. As mandated by the Homeland Security Act of 2002 § 452, CIS Ombudsman is an independent office that reports directly to the Deputy Secretary of Homeland Security. http://www.dhs.gov/xabout/structure/editorial_0482.shtm

CIS Ombudsman's Office Publishes Highlights Of First Annual Conference

On October 20, 2011, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman's Office) hosted its First Annual Conference bringing together more than 300 participants with diverse backgrounds and interests, to discuss their common goal of improving the delivery of immigration and citizenship services.

CIS Ombudsman's Office Publishes Recap Of Teleconference On Application Processing Times

Telecon Recap: Application Processing Times: A Conversation with USCIS Office of Performance and Quality

Overview

On April 27, 2011, the Citizenship and Immigration Services Ombudsman’s Office (Ombudsman’s Office) hosted a public teleconference regarding U.S. Citizenship and Immigration Services (USCIS) processing times and interviewed Mr. Joseph Moore, Chief of the USCIS Office of Performance and Quality (OPQ), for this conversation.

Mr. Moore provided a brief overview of the functions of OPQ, as summarized below:

CIS Ombudsman Announces Teleconference on "Application Processing Times A Conversation with USCIS"

April 27, 2011, 2:00 – 3:00 p.m. EST

The Ombudsman's Office invites you to participate in a public teleconference on "Application Processing Times: A Conversation with USCIS." The Ombudsman's Office will interview guest speakers from USCIS' Office of Performance and Quality on the ins and outs of posting processing times and will reserve time for your questions, comments, and suggestions.

To participate, please RSVP to cisombudsman.publicaffairs@dhs.gov.