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USCIS Call Routing Changes at The National Customer Service Center (NCSC)

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In order to provide faster and more efficient service beginning August 16 USCIS will be changing call routing procedures at the National Customer Service Center (NCSC). This will be a great advantage for attorneys and  BIA accredited representatives. Attorney's can quickly connect with the NCSC customer service representative and avoid long delays.Customer representatives will evaluate the nature of the call and transfer or accept service request for detailed review.

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