If you are experiencing difficulty with a particular immigration case and wish to submit a case problem, the Ombudsman will forward your case problem to USCIS for further action on your behalf. The office of Ombudsman was created by the U.S. Government to resolve problems within the United States Citizenship and Immigration Services. The Ombudsman does not charge for his services. If you wish to submit a case problem, please be sure to utilize the following resources before submitting a case problem to the Ombudsman:

The USCIS National Customer Service Center; and

USCIS.gov online case status

Link to ImmigrationPortal.Com Email Campaign

If you do decide to submit a case problem to the Ombudsman, please do so according to the following guidelines: :

	Step 1. Please write a letter and provide the following information in the order set forth below to assist us in identifying your case. 1. The full name of the person who the case is about; 2. The address of the person who the case is about; 3. The date of birth of the person who the case is about; 4. The country of birth of the person who the case is about; 5. The application/petition receipt number of the person who the case is about; 6. The “A” number of the person who the case is about; 7. The USCIS office at which the application/petition was filed; 8. The filing date of the application/petition; and 9. A description of the problem.
	Step 2.  To verify identity and the accuracy of information, Please date and sign theletter and include any of the following statements as they apply to situation: If you are in the United States or a U.S. territory, possession or commonwealth: “I declare (certify, verify, or state) under penalty of perjury that the foregoing is true and correct.” If you are outside of the United States: “I declare (certify, verify, or state) under penalty of perjury under the laws of the United States of America that the foregoing is true and correct. If you are not the person whose case you are inquiring about, you must obtain their consent. They should include the following statement in their letter: “I consent to allow information about my case to be released to [name of requester].” If you are an attorney or accredited representative, please include a copy of your USCIS Form G-28, Notice of Entry of Appearance as Attorney or Representative.
	Step 3.  Once prepared, please mail the dated and signed letter and copies of any other relevant documents to the following address: Citizenship and Immigration Services Ombudsman ATTN: Case Problems United States Department of Homeland Security Washington, D.C. 20528